I cannot access the Insurance company. ugh I am raaaaaging. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. We have made changes to our Privacy Policy. On one occasion I got as far as selecting the insurance. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. SAFETY AND SECURITY. Refund policies may vary depending on promoter, venue, state or local laws. With a simple integration this product has gone from strength to strength enabling AXS . Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. AXS is not responsible for the acts or omissions of any venue or Client. Click here. I went on live chat to sort out getting refunds for postponed tickets. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. We hope that you have a great time at the show. If I have Allianz ticket insurance and miss an event, can I get a refund? No forms, no IDs, no complications. SEARCH/NO EXPECTATION OF PRIVACY. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. TicketPlan cannot be held responsible if incorrect banking details are provided. Klicka hr fr att kontakta oss. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? PROMOTION RESTRICTIONS. For more information, please see our We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. Travel insurance: which policies have the best covid cover? Such fees and charges may vary. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. Please ensure that you have attached your supporting documentation, booking confirmation and unused tickets (if available). AXS or the Client may send a summary of your purchase to the email address you provided to our Service. It's all a fan needs, all in one app. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. Submission of our own medical confirmation form is preferred, please download it here: medical form template. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Ad . You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Well need evidence from the relevant transport authority. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Honestly this post makes me feel better though, thank you lol. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! The documented police or fire brigade report. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Peter Kay tickets --. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. In these cases, customer service will attempt to contact you, using the information we have on file. Request ID: 7a29b9b3cc1be708. Let us know what you were doing when this page came up, plus your IP and request ID Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. All ticket prices for events that occur in the United States are stated in U.S. They will pursue AXS who in turn, will keep your money. T&Cs may apply.'. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Show more Show less The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. What is ticket insurance? Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Has anyone experienced anything similar? Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Spent most of yesterday trying for the new show tickets. It may take up to 30 days before we are able to review your claim. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Latecomers may be seated at the discretion of Client or venue. This content may be old or outdated. and our Please read this Agreement carefully, because it is a contract that affects your legal rights. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Verification of information may be required prior to the acknowledgment or completion of any purchase. Below are some pointers we hope you'll find useful! We need you to provide specific evidence of illness or injury for the ticket holder affected. Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Hey did you end up filing a claim with Amex? For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Took about 5-6 weeks and lots of following up but did get all my money back. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. We will need these documents as part of the application process and cannot process a refund without them. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. Click here. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Please consult the seller fee information found within our Service. If I have Allianz ticket insurance and miss an event, can I get a refund? We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Help us help you quicker by coming with your mobile ticket ready to be scanned. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. If you have not received your tickets 3 days before your . You must supply the required Payment Method and/or other personal information in order to complete your purchase. Fans may consider purchasing Allianz ticket insurance at the time of purchase. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. We appreciate your patience during this unprecedented time. A refund AXS the company right which she bought the tickets sent via an email telling. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Besk vr hjlpsida fr mer hjlp och support. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. You have chosen AXS Mobile ID as your method of delivery for your tickets. Unfortunately, we will not be able to issue a refund on your ticket insurance. Find a to ticket on Gumtree, the #1 site for Stuff for Sale classifieds ads in the UK. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue.